Booking Conditions

Insider Journeys is a travel brand that offers a variety of tours and travel experiences. The brand is owned by Eight at Work Holding, a company based in Australia. This means that the strategic planning, brand management, and overall direction of Insider Journeys are controlled by this parent company.

Operations and Supervision
All tours and travel experiences provided by Insider Journeys are planned and supervised by Insider Journeys Australia. This includes the design of the itineraries, selection of destinations, and ensuring the quality and consistency of the travel experiences offered to customers.

Local Partner for Bookings and Legal Aspects
Despite the planning and supervision being handled in Australia, the actual bookings, including the legal and administrative aspects, are managed by a local partner. In this case, the local partner is Park Travel, which is based in South Africa. This partnership implies the following:

Booking Conditions:
All terms related to booking a tour (e.g., payment terms, cancellation policies, and refunds) are determined and managed by Park Travel.

Legal Aspects:
Any legal matters or contractual obligations associated with booking a tour are under the jurisdiction of Park Travel. This could include liabilities, dispute resolution, and compliance with local laws and regulations.

Customer Experience
For the customer, this setup means that while they will experience the tours and travel experiences as curated by Insider Journeys Australia, the terms and conditions they agree to, as well as any legal or administrative matters, will be governed by Park Travel in South Africa. This division of responsibilities ensures that:
The creative and operational expertise of Insider Journeys Australia provides high-quality travel experiences. The logistical, legal, and administrative tasks are efficiently handled by Park Travel, leveraging their local expertise and compliance with South African regulations.

Summary
In essence, Insider Journeys delivers the travel experience, and Park Travel handles the booking conditions and legalities. This collaboration allows Insider Journeys to focus on what they do best—creating memorable travel experiences—while Park Travel ensures that all booking processes and legal requirements are smoothly managed

PARK TRAVEL STANDARD TERMS & CONDITIONS

Preamable
Park Travel Agency (Pty) Ltd Registration Number 1971/001542/07, an intermediary as defined in the Consumer Protection Act 68 of 2008, and carries on business under the Code of Conduct as stipulated by the Association of South African Travel Agents (“ASATA”) and provides clients (you/your) with travel and/or other services on behalf of principals and/or other agents engaged in, or associated with the Travel Industry, including inter alia, airlines, tour operators, hotels, shipping companies, car hire and other providers of air, land, sea or any other travel arrangements, products or services (collectively referred to as ‘Third Party Service Providers’). Park Travel will provide you with the identity as well as terms and conditions of all Third Party Service Providers, if such terms and conditions are in the possession of Park Travel, and it is your responsibility to familiarise yourself with such terms and conditions and to obtain further clarity regarding the terms and conditions imposed therein. Park Travel may refer to themselves as an “agent” from time-to-time but are not agents for any third party/ies.

Authority
The person requesting such quotations or estimates or making such booking or to whom any service is rendered, is deemed to have read and accepted the Standard Terms and Conditions (STC) and to have the authority to do so on behalf of the person in whose name the estimate or quotation or reservation is requested and/or provided and/or the person to whom the services are rendered.

Destination Selection
You acknowledge that you have selected the itinerary and destination(s) constituting the booking based on information gleaned from brochures and/or the Internet. You also acknowledge that such brochures and/or the Internet have been compiled and are managed and updated by the Principal over which Park Travel has no control. Accordingly Park Travel cannot and does not guarantee that the itinerary and/or any destinations will comply in whole or in part with such brochure and/or the Internet. Any right of recourse in that regard will be against the Third Party Service Providers.

Breakaways
Whilst it is possible to break away from the itinerary, it is understood that such breakaways will be for your account.

Date Changes
Travellers or their agent can make most date changes directly with the airlines involved while they are travelling. Some dates may only be changed through Park Travel. Availability of seats and date change fees are subject to the Third Party Service Provider’s policies and fare rules. Park Travel can advise about the policies regarding a specific itinerary on request. Park Travel can assist in making your date changes for a nominal fee, in addition to the date change fees charged by the carrier. Some airlines may not allow date changes. In order to change the departure date, the ticket must be submitted for a refund and a new ticket purchased for the new travel dates. (Please see the section on Cancellations, below.)

Routing Changes
Once tickets have been issued, routing changes including adding, removing, or changing stopovers or connections is subject to the rules of the Third Party Service Provider. Such changes may either be permitted at no fee, not permitted, or subject to an upgrade fee to be borne by the passenger. It may be necessary that the ticket must be submitted for a refund and a new ticket purchased for the new travel routing. (Please see the section on Cancellations, below.)

Conduct
You agree that you will at all times comply with Park Travel’s or the Third Party Service Provider’s requirements in regard to your conduct and you will not in any way constitute a nuisance or a danger to any other passenger on the trip.

Special Requests
Any special requests you have must be addressed to Park Travel in writing well before the departure date. Whilst the Park Travel will use its best endeavours to accommodate such requests, it does not guarantee that it will be in a position to meet all demands.

Bookings with Third Party Service Providers
Park Travel only acts as an intermediary between the clients (you/yours) and Third Party Service Providers, and accordingly on receipt by Park Travel of any request for a booking(s) in a brochure or tailored quote, Park Travel shall transmit any such booking to the Third Party Service Provider/s concerned and endeavour to secure timeously all reservations and arrangements. All quotations or estimates provided by or bookings made with and/or all services rendered, vouchers, receipts or tickets issued by or on behalf of Park Travel are subject to these Standard Terms and Conditions (STC) and that of any Third Party Service Providers. Third Party Service Providers may be acquitted from responsibility in that they act as agent themselves or have contracted out of liability, as may the ultimate principals such as hotels, car hire and coach operators, and it is therefore recommended that appropriate insurance be taken out for all travellers. Park Travel does not accept liability for any actions, errors or omissions by the Third Party Service Providers and/or their agents, which may be prejudicial to you or result in loss in any way or form whatsoever, including injury, illness, harm, trauma, death and/or loss of or damage to your belongings whatsoever and you indemnify Park Travel accordingly. The conditions of the Third Party Service Providers shall constitute the sole contract between the Third Party Service Providers and you, and any right of recourse you may have, will be solely against the Third Party Service Providers.

Liability
Neither Park Travel nor any holding, parent, subsidiary, affiliated or associated company or representative shall be liable for any injury, illness, harm, trauma, death and/or loss of or damage to your belongings whatsoever howsoever caused and you indemnify Park Travel accordingly. Park Travel, its employees and agents shall furthermore not be liable for any indirect and/or consequential loss or damages whatsoever even though this may be as a result of negligence on the part of Park Travel’s employee(s).

Bookings, Change of Arrangements, Routes and Prices
“The booking” or “the reservation” refers to part, or all of the travel arrangements for transportation, accommodation, sightseeing and other linked travel services made on behalf of a client with Third Party Service Providers, and excludes services of a peripheral nature. Any booking made by Park Travel constitutes a form of contract between you and the Third Party Service Providers and is consequently subject to the terms and conditions of Park Travel and such Third Party Service Providers’ conditions of agreement of business. Wherever possible, Park Travel will endeavour to confirm the status of any booking in writing, but we may not always be able to do so. In such cases, failure to provide written confirmation shall not be considered to negate the validity and conditions of the booking or to constitute an act of negligence on behalf of Park Travel. In the event of there being an unscheduled extension to the booking caused by flight delay, bad weather, strike or any other cause that is beyond the control of Park Travel, it is understood that expenses relating to these unscheduled extensions (hotel accommodation, etc) will be for your account. A late booking fee may be charged in respect of bookings received within 7 (seven) working days prior to the departure date. This charge is levied to cover communication and other expenses involved. An amendment fee may be levied for any changes to the confirmed itinerary in the event that they are received within 7 (seven) working days prior to the departure date. In the event that any Third Party Service Provider is unable to provide the service confirmed to you, Park Travel policy is always to offer you alternative arrangements of similar classification, wherever possible in the same area. Whilst every effort is made to adhere to published itineraries, Park Travel reserves the right to make changes as are deemed necessary. In some cases, conditions such as the weather may necessitate an alteration to the tour itinerary and this does not constitute any ground for a refund. It is your duty to check each amendment to the itinerary and also to sign the final one. Notwithstanding anything contained to the contrary herein, unless full payment is due at the time of making the booking, all bookings must be accompanied by the requested deposit or guarantee. Park Travel reserves the right to cancel any booking without prejudice, in the event of full payment or a deposit or part thereof not being received. The price quoted to you is based on fares, hotel prices, land costs and other relevant costs on the date of Park Travel’s quote. In the event of there being any increase in any of the afore-going costs prior to the issuing of the documents, such variation shall be for your account and payable on request by Park Travel, as shall any increase in the price(s) quoted arising from the fluctuation in rates of exchange. Documents will not be issued until such time that full payment is cleared by Park Travel’s bankers. The onus will be on you to check that there have been no changes in the price prior to making full and final payment. However, airfares are subject to the fare quoted by the airline as well as the fare rule conditions stipulated by the airlines and cannot be guaranteed by Park Travel. Should yours be a group booking and the group number deviates from the number required for the booking, the Third Party Service Providers may reserve the right to re-cost the price and raise a surcharge. Should you or any party of your group refuse to accept and pay such surcharge, it may result in the Third Party Service Providers cancelling the booking and retaining any payment made. Park Travel will be entitled to retain any service fees charged.

Reconfirming Flights/Tickets (Very important!)
Park Travel takes no responsibility for reconfirming flights or for advising the traveller of airline schedule changes once the tickets have been issued. Standard airline rules in effect in most countries require that international flights must be reconfirmed directly with the airlines concerned at least 72 hours prior to departure of each flight or the airline(s) may cancel your reservation/s. The traveller should plan on contacting each airline concerned by phone or at a city ticketing office at least three (3) days before the flight to reconfirm and check for any schedule changes. We recommend that travellers reconfirm each flight, even if the airline says that it is not required.

Airline Default/Involuntary Schedule Changes
Park Travel takes no responsibility in the event of an airline’s default, cessation of service on a ticketed route or schedule change. Travel insurance that covers airline default is highly recommended.

Payments
Prices are not guaranteed until air tickets have been paid for in full and issued, and are subject to change at any time until then. As soon as we receive payment, we will begin ordering and issuing air tickets. Depending on the itinerary, please allow two (2) to four (4) hours from the time payment reaches us for air tickets and/or e-ticket confirmations to be delivered.

Our Bank
ABSA Account Number : Please contact us to obtain bank details.

Payment and additional charges
Final payment for any booking must be made upon confirmation of the booking, unless specific arrangements have been made with Park Travel and such arrangement confirmed in writing by Park Travel. Final payment is based on the quoted and confirmed price, less any deposit paid, plus any additional charges that may have been incurred. Aside from passport, visa and other peripheral service fees (additional fees),Park Travel reserves the right to claim the late booking charges, communications, consultation, administration and amendment fees where applicable. If the final payment is not received on time, the travel documents can be delayed and may necessitate the use of a courier service, which will be for your account or Park Travel may cancel the booking. Late payment may also result in cancellation of the reservation by the Third Party Service Providers. When paying by credit card you will be required to complete Park Travel’s credit card authorisation form and comply with the authorisation criteria as laid down by the respective Credit Card Companies and/or the International Air Transport Association (IATA). Interest at 5% above the current prime bank overdraft rate charged by Park Travel’s bank will automatically be applied to all overdue amounts. Any invoice and/or statement received by you shall be immediately payable in full and no deduction or alteration may be made by you should all or any part of the services booked by Park Travel be unused for any reason. The only forms of payment accepted by Park Travel are:
Direct deposit – cash only (deposit slips must be faxed or emailed to Park Travel).
Electronic funds transfer (proof of payment must to be faxed or e-mailed to Park Travel).
All major credit cards, if accompanied by satisfactory identification and a signed credit card authorisation form.
Documentation will only be issued once all funds have been cleared by Park Travel’s bankers.

Insurance
It shall not be obligatory upon Park Travel to effect insurance for you except upon detailed instructions given in writing by you and all insurance affected by Park Travel pursuant to such instruction will be subject to such exceptions and conditions as may be imposed by the insurance company or underwriters accepting the risk, and Park Travel shall not be obliged to obtain separate cover for any risks so excluded. Park Travel shall not be under any obligation to affect a separate insurance for each customer, but may declare it on any open or general policy. Should the insurers dispute their liability for any reason, you will have recourse against the insurers only and Park Travel will not be under any responsibility or liability whatsoever in relation thereto, notwithstanding that the premium of the policy may not be at the same rate as that charged by Park Travel or paid to Park Travel by you. Park Travel will not be responsible if you fail to take adequate insurance cover. Queries must be addressed to the principal insurer, as Park Travel shall not in any way be held responsible for any and/or all information advanced by its staff in this regard. Park Travel strongly recommends that travel insurance be purchased for the duration of your journey. Insurance can only be purchased prior to departure. Insurance options should be discussed with your consultant. Park Travel urges you to take out additional insurance cover over and above the phase one insurance offered free as standard for international travel by the various credit card companies. Kindly check with your respective credit card company directly to obtain specific details of the complimentary cover!

Peripheral Requirements
Park Travel will endeavour to assist you in obtaining or meeting the requirements for passports, visas, health documents, insurance, foreign exchange, Reserve and other bank approvals, use of credit cards, customs and immigration regulations as well as other peripheral requirements or services falling outside the actual travel arrangements made with principals and other parties for whom Park Travel act as agents and referred to as “the booking” or “the reservation”, but due to the constant changing nature of such peripheral requirements and services, Park Travel cannot be held liable for ensuring that these requirements and services are provided correctly or timeously or at all, nor the accuracy of any information or any lack of information relating to such requirements and/or services.

Cancellation
Park Travel will undertake to endeavour to provide the services required by the customer, but in the event of cancellation of the booking for any reason whatsoever, partially or in full, by or on behalf of you, Park Travel reserves the right to claim the services, administration, communication and cancellation charges which will inter alia depend on the debits Park Travel received from its suppliers. Failure to cancel will result in the total booking cost being payable. Park Travel reserves the right to discontinue and summarily cancel any agreement in respect of which payment has fallen in arrears, and in the event of this right being exercised, the full balance still owing shall immediately become due and payable on demand. Any bookings cancelled after confirmation may be subject to a cancellation fee. PARK TRAVEL STANDARD TERMS & CONDITIONS These vary from Third Party Service Provider to Third Party Service Provider and should be verified at the time of booking. Park Travel will apply for the refund on your behalf, however, Park Travel is not responsible should this application be denied for any reason. Some tickets are completely non-refundable according to airline fare rules. Cancellations for any reason whatsoever, including medical reasons, death in the family, strikes, wars, weather, natural disasters, airline default or government travel warnings will not entitle you to any refund in the case of non-refundable tickets or waiving the cancellation penalties in the case that the tickets can be refunded. If tickets are refundable, cancellation penalties can be up to 70% of the cost of the tickets and can take 6 (six) weeks or more to obtain. Trip cancellation and interruption insurance is therefore highly recommended. For the best coverage, travel insurance should be purchased at the same time as the airline tickets. Verification of Travellers’ Names and Travel Details It is important that you provide Park Travel with the travellers’ names as per the passenger/s travel documents (South African ID or Passport). Failure to do so could result in denied boarding or deportation due to name mismatch information. Please confirm that all of the travel arrangements, itinerary details and documents are correct. Once documents have been issued, changes could incur financial penalties imposed by the service provider(s) and these will be payable by you.

Passports, Visas & Health
You are responsible for obtaining any necessary visas and travel permits for all countries that you will be travelling to or transiting through, and for informing yourself/selves as to which countries/areas within countries require visas and/or special permits. Visa and entry requirements may vary depending on your nationality, the length of stay, and the purpose of the visit, among other factors. Visa information and visas can be obtained by contacting the Consulate or Embassy of the countries involved or from a visa service company. It is entirely your duty to ensure that all passports and visas are current, valid, obtained on time and will be valid for six months to one year after your return to home country and contain sufficient blank pages (for visa issuance) and that any vaccinations, inoculations, prophylactic (e.g. for malaria) and the like, where required, have been obtained. Please check the requirements with Park Travel before travelling. Park Travel is not lawyer, and nothing we say should be interpreted as legal advice concerning visas, entry requirements, immigration, or residency. Park Travel will endeavour to assist you but such assistance will be at Park Travel’s discretion and you acknowledge that in doing so, Park Travel is not assuming any obligation or liability and you indemnify Park Travel against any consequences of non-compliance. It is your duty to familiarise yourself with the inherent dangers of and mental and/or physical condition required for your proposed travel arrangements. Park Travel cannot be held responsible for:  Denial of your visa application for any reason;  Delay of issuance of your visa by the relevant consulate or High Commission;  Loss of your passport(s) by the consular offices and/or courier;  Change in visa costs and requirements,  Financial losses incurred as a result of a visa application being denied; PLEASE NOTE THAT A VISA DOES NOT GUARANTEE ENTRY TO ANY GIVEN COUNTRY AT PORT OF ENTRY. Malaria and other Tropical Diseases: WARNING Certain areas covered by your itinerary may be areas where there is a high-risk of malaria and other tropical diseases. We strongly recommend that the necessary precautions be taken in this regard and that you check with your medical practitioner before departure or a medical practitioner well versed in tropical diseases prior to your departure. In the event of illness on your return, it is imperative that you seek medical attention as soon as possible.

Other Documents
Other documents that may be required for your journey are your Identity Document, an international driver’s license, inoculation certificates and hotel, car and tour vouchers. Please ensure that you check all of these documents, at the time of issue where applicable, prior to your departure.

Third Party Service Providers
Default/Involuntary Schedule Changes Park Travel takes no responsibility in the event of an airline or any other third party’s default, cessation of service on a ticketed route or schedule change. Travel insurance that covers this default is highly recommended.

Refunds
Airline tickets presented for refund are subject to delays of approximately six (6) weeks but could take longer. Park Travel is unable to refund monies before receipt of funds from the relevant Third Party Service Providers. All refunds are subject to administration fees which is calculated on the value of the ticket submitted for refund or the amount of the refund claimed, whichever is the larger amount. This fee is over and above any cancellation fee which may be charged by the Third Party Service Provider to whom the refund is submitted. Refunds by the Third Party Service Provider will be subject to their terms and conditions which you are responsible for familiarising yourself with. Park Travel, as an intermediary, can only assist in processing and following up on your refund. In no way whatsoever does Park Travel or any of its employees guarantee a refund unless it is reduced to writing and provided by the Third Party Service Provider.

Foreign Currency
This may be purchased up to sixty (60) days prior to departure. You can place your foreign exchange order with your travel consultant. Foreign exchange regulation compliance is your exclusive duty. This will apply especially when you instruct Park Travel to make and pay for travel arrangements on the Internet. Confidentiality Subject to statutory constraints or compliance with an order of court, Park Travel undertakes to deal with all your information of a personal nature on a strictly confidential basis. Internet Bookings If you request or instruct Park Travel to make bookings via the Internet, you irrevocably authorise Park Travel to do the following on your behalf:
(1) make any selections of and for the booking;
(2) make payments; and
(3) accept booking conditions.
You also consent and acknowledge to having read the Standard Terms and Conditions, including the fare rules for the airlines in question, and irrevocably consent to being bound thereto.

E-Ticketing
You must be ready to show your Identity Document/passport and that of each member of your party and possibly the credit card used to purchase the ticket at the check-in counter of the airline concerned, depending on the specific airline used. Please note that airlines also require presentation of your identity document / passport at the time of boarding.

Important Notes
Airlines reserve the right to withdraw airfares without notice. We cannot guarantee airfares, airport taxes and fuel surcharges until paid in full and the air tickets have been issued. Certain destinations may also require a departure tax which is payable locally upon departure in cash. These are not included in the prices quoted. Prices are subject to change without notice until payment has been received in full, whether a reservation has been made or not. By accepting this confirmation and offering payment therefore it will be deemed that you have read, understood and accept our Standard Terms and Conditions.

Interpretation, Law Applicable and Jurisdiction
Words implying the singular shall include the plural and vice versa, words importing one gender shall include the other and reference to natural persons shall include legal entities and vice versa. This agreement is governed by South African Law. The Parties hereby consent to the jurisdiction of the appropriate Magistrate’s Court in regard to any action and/or proceedings based on/or arising from these Standard Terms and Conditions. This document reflects the only and full agreement between you and Park Travel and there exist no other terms, conditions, warranties, representations, guarantees, promises, undertaking or inducements of any nature whatsoever (whether verbal, written or electronic) regulating the relationship. You acknowledge that you have not relied on any matter or thing stated on behalf of Park Travel or otherwise that is not included herein. No variation and/or extension thereof shall be valid unless agreed to both by the Parties in writing. In the event of a clash and/or uncertainty in meaning and/or interpretation between this and any other document issued by Park Travel, this document will always have preference. You will be liable for all legal fees of an attorney and own client scale in the event that Park Travel has to engage a lawyer to enforce or defend any of its rights or otherwise.

Responsibility/Release and Assumption of Risk
“I understand and am aware that during any travel itinerary in which I will participate under the arrangements of Park Travel (hereinafter referred to as the Company), and its agents, associates, affiliated companies, or subcontractors, certain risks and dangers may arise, including but not limited to the hazards of travelling in unsafe areas or under unsafe conditions, the hazards of travelling in politically unstable areas, the dangers of civil disturbance and war, the forces of nature, the negligent or reckless acts or omissions of, and/or the bankruptcy, insolvency or cessation of services by, the Company’s affiliated companies, airlines or subcontractors. In consideration of, and as part for the payment, the right to participate in such travel itineraries, I have and do hereby expressly assume all of the above risks. The terms of this agreement shall serve as a release and express assumption of risk for myself, my heirs, assignees, administrators, executors, and all members of my family, including any minors accompanying me. I have read and fully understand the provisions and the legal consequences of this Release and Assumption of Risk and I hereby agree to all its conditions, especially noting and agreeing to the portion of this provision that releases the Company and its agents, employees, officers, directors, associates, affiliated companies, and subcontractors, to the extent permitted by law, from liability for the negligent or reckless acts or omissions of the Company’s affiliated companies, airlines and subcontractors.”

Park Travel (“Park Travel”, “we”, “us”, “our”) is committed to protecting the privacy and confidentiality of personal information in our custody and control. This Privacy Policy explains how we collect, use, disclose and protect personal information while providing our travel booking services platform (the “Platform”), including the website located at https://www.insiderjourneys.co.za (the “Site”).

Collection and Use of Personal Information

Contact Information

We collect personal information, including your first and last name, telephone number, mailing address, email address, date of birth and other general information when you provide it when using our website or when speaking with us over the phone. This contact information is used to fulfil your information request and provide you with details about our product, services and special offers.

Booking Information

We may collect person information, including your Contact Information, flight dates and times, departure city, arrival city, hotel name, payment information, billing address, passport number (if you request air travel), travel plans and preferences, booking history, names of travel companions to process your booking request and otherwise provide our travel services, including by contacting you as necessary.

We use the personal information we collect to:

· Better understand how you use our Platform to improve the Platform and develop new products or services.
· Respond to requests and complaints.
· Manage our business including to maintain business records for reasonable periods, enforce our agreements, and collect amounts owing to us.
· Optimize the performance of our Platform.
· Ensure the security and authorized use of our Platform, and to protect against unauthorized use of the Platform.
We may use personal information for other purposes with consent or as otherwise permitted or required by law.

Information We Collect Automatically

We use data collection tools to automatically collect information when individuals visit our Site. We use technologies like cookies and pixel tags to provide, monitor, analyse, promote and improve the Site. For example, a cookie is used to remember your username when you return to the Site and to improve our understanding of how you interact with the Site. You can block cookies on your web browser; however please be aware that some features of the Site may not function properly if the ability to accept cookies is disabled.

Log Files

When you use the Site, our servers automatically record certain information in server logs. These server logs may include information such as your web request, Internet Protocol (“IP”) address, browser type, referring / exit pages and URLs, number of clicks and how you interact with Content and links on the Site, domain names, landing pages, pages viewed, mobile carrier, and other such information. Log files help us to monitor, analyse, improve and maintain the Service and to diagnose and fix any Site related issues.

Device Identifiers

When you access the Site using a mobile device, we collect specific device information contained in your mobile device’s “device identifier.” This device identifier includes information such as the type of device you are using, its operating system, and mobile network information, which may include your mobile phone number.

Analytics

We may use third party service providers like Google Analytics to collect information about your use of the Site, such as the features used and time spent on the Site, to help us better understand our users and improve our Site. The information we gather is used in an aggregate, non-identifiable form. For information about information is processed in connection with Google Analytics please read the Google Analytics Policy here.

Cookies

Our websites use cookies (small files containing program code that reside on your computer), to provide usage statistics about our web site, and to understand where visitors learn about our web site. We also may use cookies to simplify the re-entering of your data. You can adjust your browser settings to opt out of the use of cookies by having your browser disable cookies. Look for the cookie options in your browser in the Options or Preferences menu.

Disclosure of Personal Information

We may transfer personal information to service providers that provide certain services on our behalf, such as data hosting and processing, marketing, analytics, information technology services, call centre, and payment processing. Some of these service providers may be located outside of South Africa. While outside of South Africa, personal information will be subject to applicable foreign laws, which may permit government and national security agencies to access your information in certain circumstances. We may disclose personal information to parties in connection with a corporate transaction, such as a sale, financing or other disposition of all or part of our business or assets, for the purposes of evaluating and/or performing the transaction.

We may disclose personal information were permitted or required by law, including to comply with a subpoena or warrant, to law enforcement in connection with an investigation, to protect our rights and the safety and security of our employees, and to enforce our agreements and collect debts owed to us.

Lawful Basis for Processing

We rely on one or more of the following legal grounds (as appropriate) to process personal information:

· To enter and perform a contract with you or to perform any steps you require from us before entering a contract.

· To pursue our legitimate business interests in establishing, managing or concluding our relationship with you.

· Where you have specifically consented to us processing your personal information.

· To comply with our legal obligations and establish, exercise or defend our legal rights.

Where personal information is processed with consent, you may (subject to contractual and legal restrictions) refuse to provide your consent, or choose to withdraw your consent, to our processing of your personal information by contacting us as described below. Note that if you refuse to consent, or withdraw your consent, to certain processing of your personal information, we may not be able to provide certain parts of our services.

Third Party Links

Our Site may contain links to other websites that Park Travel does not own or operate. We provide links to third party websites as a convenience to the user. These links are not intended as an endorsement of or referral to the linked websites. The linked websites have separate and independent privacy policies, notices and terms of use. We do not have any control over such websites, and therefore we have no responsibility or liability because the organizations that operate such linked websites may collect, use or disclose, secure and otherwise treat personal information. We encourage you to read the privacy policy of every website you visit.

Safeguards

We protect personal information using safeguards that are appropriate to the sensitivity of the information. These safeguards may include measures to protect against unauthorized access, alteration, disclosure or destruction of personal information. We limit access to personal information to our employees and service providers who require access in connection with their role or function. Each of our employees is responsible for maintaining the confidentiality of all personal information to which they have access. We keep our employees informed about our policies and procedures for protecting personal information. Despite these measures, since no system or security measure is completely secure, it is possible that personal information may be lost, stolen or accessed without authorization.

Retention of Personal Information

Personal information is maintained on our servers or those of our service providers and is retained as long as necessary for the fulfilment of the purposes for which it was collected, in accordance with prudent business practices on general document retention, or as otherwise required by law.

Children’s Privacy

Our Site and Services are not directed to persons under 13 years of age. Park Travel does not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to register for an account on the Site. If we become aware that we have collected personal information from a child under age 13 without verification of parental consent, we take steps to remove that information.

Your Choices

You may unsubscribe from our promotional email communications at any time by using the unsubscribe feature included in those messages. Please note that if you unsubscribe from our promotional email communications you may still receive transactional or business-related communications from us.

Your Rights

You may request access to or correction of your personal information in our custody or control, by writing to us as described below. You may also have the right, in specified circumstances, to object to our use of your personal information, to request the deletion of your personal information or restrict its use, to request a copy of the information you have provided to us to use for your own purposes, or to lodge a complaint with a supervisory authority. Your rights are subject to applicable legal restrictions, and we may take appropriate steps to verify your identity before responding to your request.

Changes to Our Privacy Policy

If we change our Privacy Policy, we will post those changes on this page to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it. Changes to this Privacy Policy are effective when they are posted on this page.

Contact For questions, inquiries, or requests, please contact our Park Travel team at customerservices@parktravel.co.za, call us at +27 12 3434923 or send us at letter to: Park Travel 812 Park Street, Arcadia, Gauteng, P O Box 9, Pretoria, South Africa

WEBSITE TERMS AND CONDITIONS OF USE

This Terms of Use Agreement (this “Agreement”) is a legal agreement between you and Park Travel. (“PARK TRAVEL”, “we”, “us” or “our”) providing, among other things, the terms and conditions for your use of our South African Website www.insiderjourneys.co.za (the “Site”). Please read the Agreement carefully and print a copy for your records.

We may from time to time modify these terms of use and will post a copy of the amended Agreement at www.insiderjourneys.co.za . If you do not agree to, or cannot comply with, the Agreement as amended, you should not use the Site. You will be deemed to have accepted the Agreement as amended if you continue to use the Site after any amendments are posted on the Site.

THIS AGREEMENT CONTAINS WARRANTY AND LIABILITY DISCLAIMERS. BY USING THE SITE, YOU ACCEPT AND AGREE TO THE TERMS AND CONDITIONS OF THIS AGREEMENT WITHOUT ANY RESERVATIONS, MODIFICATIONS, ADDITIONS, OR DELETIONS, AND WHETHER OR NOT YOU HAVE READ THEM. IF YOU DO NOT AGREE TO THE TERMS OF USE CONTAINED IN THIS AGREEMENT, YOU ARE NOT AUTHORIZED TO USE THE SITE. YOU MAY BE DENIED ACCESS TO THE SITE WITH OR WITHOUT PRIOR NOTICE IF YOU FAIL TO COMPLY WITH ANY PROVISION OF THIS AGREEMENT.

1. AUTHORIZED USERS

Age Requirement Authority.

In order to use the Site, you must be at least 18 years of age. You represent that (i) you have read and understood, and that you agree to be bound by, this Agreement and (ii) you are at least 18 years old. If you do not agree to, or cannot comply with, any of these terms and conditions of this Agreement, please do not attempt to access or use the Site.

2. LICENSE TO USE THE SITE

2.1 Grant of License.

PARK TRAVEL grants to you a limited, non-exclusive, non-transferable, personal, non-commercial license to access and use the Site. PARK TRAVEL reserves all right, title and interest not expressly fully granted under this license possible under applicable laws. ANY USE OF THE SITE NOT SPECIFICALLY PERMITTED UNDER THIS AGREEMENT IS STRICTLY PROHIBITED.

2.2 Restrictions.

You agree that you will not; (i) use the Site to reproduce copyrighted material; (ii) copy, store, edit, change, prepare any derivative work of or alter in any way any of the content provided on the Site; or (iii) use our Site in any way that violates the terms of this Agreement.

3. SITE INFORMATION

3.1 Information. We try to ensure that the information posted on the Site is correct and up-to-date. We reserve the right to change or make corrections to any of the information provided on the Site at any time and without any warning. We cannot, and do not, guarantee, and we provide no warranties or conditions as to, the correctness, precision, thoroughness or completeness of any of the information available on the Site, nor will we be liable for any inaccuracy or omission concerning any of the information provided on the Site.

3.2 Products.

PARK TRAVEL may sell travel services, booking orders or purchases on the Site and any orders or purchases you make through the Site will be governed by our Terms and Conditions. To purchase through the Site, which is a South African site, prices stated on the Site are in the South African prices only. We do not ship outside of South Africa. Any purchase from other countries or websites is made entirely at the risk for the purchaser.

4. PROHIBITED ACTS

By using the Site, you represent, warrant and covenant that you will not; (a) impersonate any person or entity or misrepresent your affiliation with any other person or entity; (b) engage in spamming, flooding, harvesting of e-mail addresses or other personal information, spidering, “screen scraping,” “database scraping,” or any other activity with the purpose of obtaining list of users or other information, or send chain letters or pyramid schemes via the Site; (c) attempt to gain unauthorized access to other computer systems through the Site; (d) transmit any viruses or any other disabling mechanisms; (e) use the Site for any illegal purpose, in violation of any applicable laws or regulations; (f) engage in any Internet activities that would violate the privacy rights of others; or (g) attempt to penetrate security measures of the Site or obtain or bypass others’ passwords. You agree that you will not use the Site in any manner that could damage, disable, overburden, or impair the Site or interfere with any other party’s use and enjoyment of the Site.

5. COPYRIGHTS

As between you and INSIDER JOURNEYS BY PARK TRAVEL, you acknowledge that INSIDER JOURNEYS owns or has a license to all title and copyrights in and to the content provided on the Site. All title and intellectual property rights in and to the licensed content provided on the Site is the property of the respective content owners and may be protected by the applicable copyright or other intellectual property laws and treaties and subject to use restrictions under such laws or treaties.

6. PRIVACY POLICY

PARK TRAVEL’s personal information practices on the Site are governed by PARK TRAVEL´S privacy statement. Please review this privacy statement and print a copy for your records.

7. TESTIMONIAL

If you submit to us or post a testimonial, comment, review, suggestion or any work of authorship (collectively a “Submission”) to us, including, without limitation, Submissions about our products or services, such Submission will not be confidential or secret, and may be used by us in any manner. By submitting or sending a Submission to us, you: (i) represent and warrant that the Submission is original to you, that no other party has any rights thereto, and that any “moral rights” in such Submission have been waived, and (ii) you grant us a royalty-free, unrestricted, worldwide, perpetual, irrevocable, non-exclusive and fully transferable, assignable and sublicensable right and license to use, reproduce, publish, distribute, display, translate, summarize, modify and adapt such Submission (in whole or part) and/ or to incorporate it in other works in any form, media, or technology now known or later developed, in our sole discretion, with or without your name.

8.TERM

This Agreement will remain effective until terminated by you or terminated by us.

9. DISCLAIMERS

9.1 THE SITE (INCLUDING BUT NOT LIMITED TO ALL ITS CONTENT) IS PROVIDED TO YOU “AS IS”. ANY USE OF THE SITE IS AT YOUR OWN RISK. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PARK TRAVEL DISCLAIMS ALL WARRANTIES AND CONDITIONS, EITHER LEGAL, EXPRESS OR IMPLIED, ARISING FROM STATUTE, COURSE OF DEALING, USAGE OF TRADE OR OTHERWISE, INCLUDING BUT NOT LIMITED TO WARRANTIES AND CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, QUALITY OR FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT OF THIRD-PARTY RIGHTS. PARK TRAVEL MAKES NO REPRESENTATION OR GUARANTEE, AND PROVIDES NO WARRANTIES OR CONDITIONS, THAT THE SITE WILL BE FREE FROM LOSS, ERROR, DESTRUCTION, DAMAGE, CORRUPTION, ATTACK, VIRUSES, INTERFERENCE, HACKING, OR OTHER SECURITY INTRUSION, AND PARK TRAVEL DISCLAIMS ANY LIABILITY RELATING THERETO.

9.2 PARK TRAVEL MAKES NO GUARANTEES, REPRESENTATIONS, OR WARRANTIES, AND PROVIDES NO CONDITIONS, THAT USE OR RESULT OF THE USE OF THE SITE (INCLUDING BUT NOT LIMITED TO ALL OF ITS CONTENT) IS OR WILL BE ACCURATE, RELIABLE, CURRENT, UNINTERRUPTED OR WITHOUT ERRORS. WITHOUT PRIOR NOTICE, PARK TRAVEL MAY MODIFY, SUSPEND OR DISCONTINUE ANY ASPECT OR FEATURE OF THE SITE OR YOUR USE OF THE SITE. IF PARK TRAVEL ELECTS TO MODIFY, SUSPEND OR DISCONTINUE THE SITE, IT WILL NOT BE LIABLE TO YOU OR ANY THIRD PARTY.

9.3 YOU ACKNOWLEDGE THAT YOUR SUBMISSION OF ANY INFORMATION TO US IS AT YOUR OWN RISK. PARK TRAVEL DOES NOT ASSUME ANY LIABILITY TO YOU WITH REGARD TO ANY LOSS OR LIABILITY RELATING TO SUCH INFORMATION IN ANY WAY.

9.4 SOME OF THE CONTENT AVAILABLE THROUGH THE SITE MAY INCLUDE MATERIALS THAT BELONG TO THIRD PARTIES. YOU ACKNOWLEDGE THAT PARK TRAVEL ASSUMES NO RESPONSIBILITY FOR SUCH CONTENT.

10. LIMITATION OF LIABILITY

10.1 TO THE EXTENT PERMITTED BY THE APPLICABLE LAW OR JURISDICTION, IN NO EVENT WILL PARK TRAVEL BE LIABLE TO YOU FOR INDIRECT, GENERAL, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR OTHER DAMAGES (INCLUDING, WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERUPTION, CORRUPTION OF FILES, LOSS OF USE, LOSS OF BUSINESS INFORMATION OR ANY OTHER PECUNIARY LOSS) EVEN IF PARK TRAVEL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY PARK TRAVEL OR OTHERS WILL CREATE A WARRANTY AND NEITHER YOU NOR ANY THIRD PARTY MAY RELY ON ANY SUCH INFORMATION OR ADVICE. THIS EXCLUSION OF LIABILITY SHALL APPLY NOTWITHSTANDING THE BREACH OF A FUNDAMENTAL TERM OR CONDITION OF THIS AGREEMENT OR ANY FUNDAMENTAL BREACH OF THIS AGREEMENT.

10.2 PARK TRAVEL’S ENTIRE LIABILITY AND YOUR EXCLUSIVE REMEDY UNDER THIS AGREEMENT WILL BE LIMITED TO ONE DOLLAR (US $1.00).

11. INDEMNITY

YOU WILL INDEMNIFY AND HOLD PARK TRAVEL, ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, MANDATARIES, CONTRACTORS AND LICENSORS HARMLESS WITH RESPECT TO ANY SUITS OR CLAIMS ARISING OUT OF (I) YOUR BREACH OF THIS AGREEMENT, INCLUDING BUT NOT LIMITED TO, ANY INFRINGEMENT BY YOU OF THE COPYRIGHTS OR INTELLECTUAL PROPERY RIGHTS OF ANY THIRD PARTY; OR (II) YOUR USE OF MISUSE OF THE SITE.

12. GENERAL

12.1 You will be responsible for providing the Internet access and any other hardware and software necessary to access and use the Site.

12.2 The Site may present links to third-party Web sites not owned or operated by us. We are not responsible for the availability of these third-party sites or their contents. You agree that we are not responsible or liable, directly, or indirectly, for any damage or loss caused by or in connection with your use of or reliance on any content of any such third-party site or goods or services available through any such third-party site. These links are provided for your convenience only. No endorsement of any third-party products, services or information is expressed or implied by any information, material or content of any third party contained in, referred to, included on, or linked from or to the Site. Your use of such third-party websites is subject to the terms and conditions of use and the privacy policies of such websites.

You may not create a link to the Site without the prior written consent of PARK TRAVEL.

12.3 The Site is owned by PARK TRAVEL and is protected by any applicable copyright laws and international treaty provisions. You will not sublicense, assign, or transfer the license granted to you under this Agreement. Any attempt to sublicense, assign, or transfer any of the rights, duties, or obligations in violation of the provisions of this Agreement is void.

12.4 If you know of, or suspect, copyright infringement, please send a notice to PARK TRAVEL.

12.5 This Agreement will be governed by the laws of South Africa and the laws of South Africa applicable therein unless the applicable laws of your province of residence requires that the laws of such province to govern, in which case, the laws of such province are to govern. The exclusive jurisdiction for any claim, action or dispute with PARK TRAVEL or relating in any way to your use of the Site will be in the courts of South Africa. The parties hereby expressly agree to exclude the application of the United Nations Convention on Contracts for the International Sale of Goods as amended, replaced or re-enacted from time to time.

12.6 PARK TRAVEL may send notices to you with respect to your use of the Site by sending an email message to the email address listed in your Account Information, by sending a letter via mail to the contact address listed in your Account Information, or by a posting a note on the Site when you access your account. You agree that we may provide notice to you through such means. Unless otherwise stated in the notices, the notices will become effective immediately.

12.7 No failure by PARK TRAVEL or you to exercise any rights, powers or remedies hereunder or its delay to do so shall constitute a waiver of these rights, powers or remedies, and all waivers by PARK TRAVEL shall be in writing. The single or partial exercise of a right, power or remedy shall not prevent its subsequent exercise or the exercise of any other right, power or remedy.

12.8 The section headings are for convenience only and shall not be used to interpret this Agreement.

12.9 It is the express wish of the parties that these Terms and Conditions and all related documents be drawn up in English.

12.10 Sections 2.2, 3, 4, 5, 6, 8, 9, 10, 11, 12 and 13 shall survive the termination of your right to use the Site.

12.11 General Contact Information. For questions regarding our products or the Site, please email us at info@insiderjourneys.co.za .

YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT, UNDERSTAND IT AND WILL BE BOUND BY THIS TERMS AND CONDITIONS. YOU FURTHER ACKNOWLEDGE THAT THIS AGREEMENT AND THE TERMS OF PURCHASE (IF YOU PURCHASE ANY PRODUCTS ON THE SITE) REPRESENT THE COMPLETE AND EXCLUSIVE STATEMENT OF THE AGREEMENT BETWEEN US AND THAT IT SUPERSEDES ANY PROPOSAL OR PRIOR AGREEMENT ORAL OR WRITTEN AND ANY OTHER COMMUNICATION BETWEEN US RELATING TO THE SUBJECT MATRTER OF THIS AGREEMENT.